At Distill we are committed to providing you with the highest quality products and exceptional customer service. Your satisfaction is our goal, but we also prioritize your safety and well-being. To ensure the utmost hygiene and product integrity, therefore:
Unopened, Opened, Unsealed, or Used Products: Due to hygiene reasons and to maintain the highest level of product quality, we regret to inform you that we cannot accept returns or exchanges on any unopened, opened, unsealed, or used products. This policy is in place to protect the health and safety of our valued customers.
BROKEN DAMAGED PRODUCUTS
When your order arrives, please check it for any damage that may have happened during shipping. If any product is damaged, we are truly sorry for any inconvenience caused. Sometimes, accidents occur during transit, which we cannot predict or control.
If you find any damaged items, kindly contact our customer service within 48 hours of receiving the package to report the issue. We will require photos of the damaged items for insurance reasons. This helps us and our shipping partners improve our service and handle such situations better in the future.
Contacting Customer ServiceWe kindly request that you provide photos of the damaged items for insurance purposes at Distill. This will help us and our shipping partners enhance our services and ensure better assistance in the future.
Feel free to get in touch with us for any inquiries at email@example.com or simply give us a call at 416-398-4000. We'd be more than happy to assist you!