Experience the convenience of FAST shipping for all orders within Canada.
Shipping estimates are Canada-wide only
For Standard Shipping, if you place your order before 2 p.m. ET, it will usually be shipped on the same day. However, during peak sale periods, there may be a 1-2 day delay in shipping. Please note that orders containing ORM-D/aerosol items are required to be shipped by ground due to federal law, which may take longer.
We do not ship to PO boxes for any orders.
All standard orders are processed and shipped within 1 to 3 business days. If you are in Canada, you can expect your shipment to arrive within 1-8 business days from the date of shipment. The estimated delivery dates displayed during checkout are based on the
If the package is sent back to the postal service and you need to retrieve it, we won't be able to refund the shipping cost. It's the customer's responsibility to collect the package. Just follow the carrier's instructions to get your package.
Unreceived, Lost, and Defective PackagesLost, Stolen, and Damaged Packages
If your package is lost, stolen, or damaged, please inform our Customer Care Team right away so we can start looking into the problem.
For lost or stolen shipments, you must report it within 5 business days from the estimated delivery date.
If you report a damaged package, the shipping courier may ask for photos showing the damage to the shipping box.
Please note that we cannot honor false claims of missing packages. If the shipping service confirms that they delivered your package, but you claim not to have received it, we won't be able to give a refund
Our system processes orders very quickly, so making changes after placing an order is challenging. Therefore, we cannot change the delivery address once an order is placed. We apologize for any inconvenience this may cause.
If you need to change the delivery address and your order has not been shipped yet, we will cancel the order, and you can place a new order with the correct address.
If the package cannot be delivered due to an incorrect address, it may be returned to us as undeliverable. In such cases, a $35 return-to-sender fee will be charged. Sometimes misaddressed packages get lost in transit, and in these cases, no refund can be
average shipping time from our warehouse to your Postal Code. It's important to know that these dates are only estimates provided by the shipping company and are not guaranteed.
If you need your order to arrive faster, you can choose one of our paid expedited shipping methods. With expedited shipping, your order will be given top-priority VIP treatment. We will quickly pick your items, pack your order, and ship it out faster!
Once your package is shipped, you will receive an email with a shipment notification, including your tracking number and a link to the carrier's website. This way, you can easily track your package's status.
Expedited Shipping Options
"If you place an expedited order before 2 p.m. Eastern Time (ET) on a business day (Monday through Friday), we will process and ship it on the same day. Orders placed after 2 p.m. ET will be shipped on the next business day. If you place an order on a Saturday, Sunday, or a postal holiday, it will be shipped on the following business day.
During busy times, like holidays or site-wide sales, it might take up to two or three days to process an order. However, expedited orders with paid shipping always get priority. These orders are processed before standard shipping orders. Your order will be sent using a priority service for faster delivery.
Please be aware that if weather-related issues cause a delay in your package delivery, we cannot refund your shipping charges. We apologize for any inconvenience this may cause."
For skin and hair care orders, we need someone to sign for the delivery. That means someone should be present at the delivery address to receive the package and sign for it. If there's no one available at the time of delivery, a notice will be left with details about the next delivery attempt or how to get the package.
provided. The fee is imposed because we are charged by the shipping service when packages are returned as undeliverable. The shipping fees paid during the order are non-refundable as they cover some of the costs of outbound shipping. To avoid this charge, please double-check and ensure your shipping address is accurate before placing your order.
Thank you for your understanding.